Our Bank is not about what we cannot do, it is about what we can do so you do not have to, and how well we do it.
Our Bank is designed with one objective: your total satisfaction. Talk to any FaceBank customer and you will understand the unsurpassed level of quality service we offer every day. When someone talks about banks you start thinking about requirements, difficulties with transactions, a general feeling of indifference, and a cold impersonal environment that uses what seems to be a foreign language. For this reason, we decided to combine experiences to create a modern, different, and efficient bank, so your banking experience may be easy and happy. We created a bank where you will feel at home anywhere in the world.
- you do not have to call customer service; instead customer service calls you (anywhere in the world).
- you do not have to write check, should you not wish to; FaceBank writes and sends the check for you.
- you do not need to go to our offices to add an additional signor to your account; we go to you via online banking.
- you do not have to worry to pay your credit card; we pay it for you with automatic debit to your account.
- you do not have to print and save your account statements and/or your cancelled checks; we store them for you, as well as all check and deposits images.
- you do not have to send your check deposits to our offices, we capture them digitally and remotely, avoiding mail or courier.
- Above all, we take care of you in a personal way and solve any issues and requirements in an easy, safe and quick manner.
FACEBANK has one of the highest quality loan portfolios compared to banks of our size in the United States. This is evident when comparing our indexes and results with other banks in the square, where it can be seen that FACEBANK presents better quality and results compared to other banks. Likewise, it is the only bank of its size in the region, which has no foreclosed properties. * The industry average is defined as all banks in the state of Florida with less than $ 500 million in assets.
We believe that mutual success is the only avenue to reach our goals. FaceBank IS Service.