Why FaceBank.

Our Bank is not about what we cannot do, it is about what we can do so you do not have to, and how well we do it.

Our Bank is designed with one objective: your total satisfaction. Talk to any FaceBank customer and you will understand the unsurpassed level of quality service we offer every day. When someone talks about banks you start thinking about requirements, difficulties with transactions, a general feeling of indifference, and a cold impersonal environment that uses what seems to be a foreign language. For this reason, we decided to combine experiences to create a modern, different, and efficient bank, so your banking experience may be easy and happy. We created a bank where you will feel at home anywhere in the world.

With us;

  • you do not have to call customer service; instead customer service calls you (anywhere in the world).
  • you do not have to write check, should you not wish to; FaceBank writes and sends the check for you.
  • you do not need to go to our offices to add an additional signor to your account; we go to you via online banking.
  • you do not have to worry to pay your credit card; we pay it for you with automatic debit to your account.
  • you do not have to print and save your account statements and/or your cancelled checks; we store them for you, as well as all check and deposits images.
  • you do not have to send your check deposits to our offices, we capture them digitally and remotely, avoiding mail or courier.
  • Above all, we take care of you in a personal way and solve any issues and requirements in an easy, safe and quick manner.


We believe that mutual success is the only avenue to reach our goals. FaceBank IS Service.




We have moved! Please note our new address to sent your check deposits: 17 Road No. 2, Suite 600, Metro Office Park, Guaynabo, Puerto Rico 00968-1745


Except when one of our clients so requests Facebank does not make direct calls to their customers, your Account Executive is the only individual authorized to call you. Should you receive a call requesting information or alerting you of a possible problem with the bank, please contact us directly to 787-749-0051 or call immediately your business facilitator.

Remember to activate your Credit Card.

Remember to call us at 787-749-0051 Option 8 to activate your Credit Card as soon as your receive it. You may also review your address information at that time, you will need the correct billing address to use your card over the internet.


FaceBank International Corp.
Valencia Building No.1, Suite 600,
Metro Office Park
17 Road No. 2
Guaynabo, Puerto Rico 00968-1745



Fax: 1-787-749-0053

To report a lost or stolen debit card: 787-705-7641

To report a lost or stolen credit card: 787-705-7642