We understand that sinking feeling you get when your card’s lost or stolen, so we try to make reporting, cancelling and replacing your card as stress-free as possible. Contact us as soon as possible if you think your card’s been lost or stolen. We’ll cancel your card immediately and send a replacement card straightaway.
Lost or Stolen Debit Card
To report a lost or stolen Debit Card please call toll free 1-877-979-FACE (1-877-979-3223) or 787-705-7641.
Lost or Stolen Credit Card
To report your lost or stolen Credit Card please call toll free 1-877-929-FACE (1-877-929-3223) or 787-705-7642. You may access our automatic phone system using these same numbers (after hours) to obtain up to the minute balance information, transactions or available credit and to report a lost or stolen credit card as well. You will need specific information about your account to use this service. You can find this information on your on-line banking under “Tarjeta de Crédito”, “ INFO.REPORTAR TDC PERDIDA / ROBADA”
In case of an Emergency and to access MasterAssist services, our Platinum Mastercard Credit Card holders may call in the United States 1-800-MASTERCARD (1-800-627-8372). Or outside the United States call 1-636-722-7111. For a list of country-specific phone numbers select here, to obtain a list of MasterAssist benefits please download Mastercard's brochure here.