Frequently asked questions
SecurLOCK Equip is a new mobile app that allows you to control how, when and where your debit and/or credit cards are used. It is a simple and secure way to manage and monitor your payment transaction activity. Keep your payment cards safe and provide instant notifications whenever your card is used!
SecurLOCK requires you have a credit and/or debit card account issued from FACEBANK and you will need an Apple or Android smartphone. Android – version 4.1 or later and Apple (iOS) – device model 4S, 5, 5C, 5S, 6, or 6 Plus with iOS operating system version 6, 7, or 8 and all-future device/release going forward are compatible. <br> After downloading the app, you must enter your full account number then other authentication information. Once registered, you can begin using the app immediately.
No. It is free so you have more control over your card.
You can register all the FACEBANK cards you own.
You can register your debit and/or credit Mastercard for FACEBANK individuals.
Your email address is needed in case you forget your password and need to reset it.
You can begin using the service immediately. By turning the card off, the little green button in the top right corner of the card image will turn to red. This means that all transactions (expect for reoccurring) will be declined. When ready to make a purchase simply turn the card bank on. It is that easy. <br>
Start selectively setting controls and alerts by channel (in-store, online, mobile, ATM, etc.). You can also set transaction spend limits, select geographic locations where the card can be used, set specific merchant categories, view recent transaction history, receive real-time alerts and much more
It is an immediate notification sent to the app. You can select to be alerted on all your transactions including recurring payments or you can select just preferred transactions. Preferred alerts are available by spend limits, location, transaction type and merchant category.
No. Using the card controls does not change the status of your account.
It happens immediately after you set and save the option.
I turned my card on and set my location. I was at the merchant and my transaction was still declined, why?
In the app go to Transactions, find the one that was denied and open it, tap the image so it rotates, and the control(s) that were evoked during the authorization will be listed near the bottom. The transaction could also be declined because of external factors like non-sufficient funds or fraud monitoring.
Only the primary device will receive alerts. Use the settings menu in the app to set your device as primary.
Just download the app to your new smartphone and login with your current user id and password. You can then set your controls and alert preferences.
You will have to add the new account to the app. This can be done by going to "Manage Account" and adding the card. Be sure to “uncheck or deselect" the old card.
To select the card(s) you wish to manage, go to Settings and choose Manage Cards. Then uncheck the card or cards you don't want to manage. Once a card is unmanaged, controls and alerts cannot be set for that card.
The app requires a password to access the app. Also, there is no personal information stored on the smartphone. The app only displays the last four digits of your card number.
The application only handles credits, deposits or payments in transactions made with the credit and / or debit card.
Yes, it is necessary. SecurLOCK does not replace the travel notification to FACEBANK.
(1) The Apple logo is a trademark of Apple Inc., registered in the U.S. and other countries.
(2) Android and Google Play are trademarks of google Inc.
Mastercard® is a registered trademark of Mastercard Inc.
After downloading the app, you must enter your full account number then other authentication information. Once registered, you can begin using the app immediately.