Customer Service Manager
Mr. Javier Rosario (BBA Management and MBA Finance) worked the past 13 years in the Puerto Rico’s banking industry and occupied several positions in commercial and international banks. Before joining FACEBANK, he worked 3 years at Caracas International Bank. In FACEBANK, Mr. Rosario was supervisor at banking operations and customer service areas. He developed the Quality Service and Institution Image areas and has been trained in the Disney Institute for the development of the organizational culture and quality service in FACEBANK. Also, he is member of the Management committee.
Mrs. Maribel Rodriguez (CAMS) has more than 20 years of experience in the banking industry, 14 of them in the International Banking as Compliance Officer with local and international banks. She has an associate degree of Money Laundry by Florida International Banker Association and was certified as Anti-Money Laundry by ACAMS since 2003. Also, she is member of the Compliance and Management committee.
Mrs. Glenda Ortiz (BBA Accounting, MBA Project Management) has more than 20 years of experience in the banking industry. Before joining FACEBANK, she occupied several positions in Cooperatives, Financial Institutions, and Commercial banking in Puerto Rico in areas such as Customer Service, Collection, Consumer loans, and Operations. She is member of the Management committee.
Florida Home Trust Manager
Mrs. Ana María Velutini (BSBS Civil Engineering) has 6 years of banking experience, 5 of them in mortgage area. Before joininig FACEBANK, she worked at Bank of America as personal accounts analyst. Ana Maria is in charge of the Customer Service and Operations of Florida Home Trust, Facebank mortgage subsidiary.