Lost or Stolen Card

We understand that sinking feeling you get when your card’s lost or stolen, so we try to make reporting, cancelling and replacing your card as stress-free as possible. Contact us as soon as possible if you think your card’s been lost or stolen. We’ll cancel your card immediately and send a replacement card straightaway.

Lost or Stolen Debit Card

To report a lost or stolen Debit Card please call toll free 1-877-979-FACE (1-877-979-3223) or 787-705-7641. 

Lost or Stolen Credit Card

To report your lost or stolen Credit Card please call toll free 1-877-929-FACE (1-877-929-3223) or 787-705-7642. You may access our automatic phone system using these same numbers (after hours) to obtain up to the minute balance information, transactions or available credit and to report a lost or stolen credit card as well. You will need specific information about your account to use this service. You can find this information on your on-line banking under  “Tarjeta de Crédito”, “ INFO.REPORTAR TDC PERDIDA / ROBADA”

In case of an Emergency and to access MasterAssist services, our Platinum Mastercard Credit Card holders may call in the United States 1-800-MASTERCARD (1-800-627-8372). Or outside the United States call 1-636-722-7111. For a list of  country-specific phone numbers select here, to obtain a list of MasterAssist benefits please download Mastercard's brochure here.




Except when one of our clients so requests FACEBANK does not make direct calls to their customers, your Account Executive is the only individual authorized to call you. Should you receive a call requesting information or alerting you of a possible problem with the bank, please contact us directly to 1 (754) 300-1376 or call immediately your business facilitator.

Remember to activate your Credit Card.

Remember to call us at 1 (754) 300-1376 Option 8 to activate your Credit Card as soon as your receive it. You may also review your address information at that time, you will need the correct billing address to use your card over the internet.

IMG logo-R2FACEBANK pertenece a la Asociación de Bancos de Puerto Rico, la cual es una entidad sin fines pecuniarios que representa los activos bancarios comerciales de Puerto Rico ante los foros gubernamentales, legislativos y ejecutivo y ante la comunidad social y económica puertorriqueña.


FACEBANK International Corp.
17 Road 2 STE 600
Guaynabo, Puerto Rico 00968-1787



From Venezuela: (0212) 710-2100

Fax: 1-787-749-0053

To report a lost or stolen debit card: 787-705-7641

To report a lost or stolen credit card: 787-705-7642




FACEBANK is a member of Presto, providing to you a network of more than 1,113 ATMs in the United States. Presto is a network that belongs to the Publix Supermarket chain. To locate an ATM near you click here.