How to open an account at FACEBANK

If you know a FACEBANK customer you may ask it to refer you to its Business Development Facilitator. You can also request an invitation to become a member FACEBANK's satisfied customers group by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. At FACEBANK there are no fees to open an account. To learn the requirements for opening an account click here.

How to contact your Account Facilitator

Help is right around the corner, your Business Development Facilitator's email is your checking account's first four numbers followed by @FACEBANK.PR. For example, if your checking account number is 2-812-XXX..., your Facilitator's email would be This email address is being protected from spambots. You need JavaScript enabled to view it. .

Lost or Stolen Debit Card

To report a lost or stolen Debit card please call 1-877-979-FACE (1-877-979-3223) o 787-705-7641.

Credit Card

If you have any problem with your Credit Card please call 24/7 at 1-877-929-FACE (1-877-929-3223) or 787-705-7642.

Lost or Stolen Credit Card

To report a lost or stolen Credit card please call, 1-877-929-FACE (1-877-929-3223) o 787-705-7642.

In case of an emergency and to access our Mastercard Global Service call 1-636-722-7111, or the local number in the country from where you are located. For a list of local phone numbers press here.

Main Office Address and Customer Service

FACEBANK International, 17 Calle 2, STE 600, Guaynabo, Puerto Rico 00968-1787

Customer Service: 754-300-1376 

From Venezuela (0212) 710-2100

Fax 787-749-0053 

Our Mortgage Lender Subsidiary's Address

Florida Home Trust, 2800 Weston Rd. STE 200, Weston, Fl. 33331, Estados Unidos

Telf: 954-438-0065 Sitio de Internet: www.floridahometrust.com




Except when one of our clients so requests FACEBANK does not make direct calls to their customers, your Account Executive is the only individual authorized to call you. Should you receive a call requesting information or alerting you of a possible problem with the bank, please contact us directly to 1 (754) 300-1376 or call immediately your business facilitator.

Remember to activate your Credit Card.

Remember to call us at 1 (754) 300-1376 Option 8 to activate your Credit Card as soon as your receive it. You may also review your address information at that time, you will need the correct billing address to use your card over the internet.

IMG logo-R2FACEBANK pertenece a la Asociación de Bancos de Puerto Rico, la cual es una entidad sin fines pecuniarios que representa los activos bancarios comerciales de Puerto Rico ante los foros gubernamentales, legislativos y ejecutivo y ante la comunidad social y económica puertorriqueña.


FACEBANK International Corp.
17 Road 2 STE 600
Guaynabo, Puerto Rico 00968-1787



From Venezuela: (0212) 710-2100

Fax: 1-787-749-0053

To report a lost or stolen debit card: 787-705-7641

To report a lost or stolen credit card: 787-705-7642




FACEBANK is a member of Presto, providing to you a network of more than 1,113 ATMs in the United States. Presto is a network that belongs to the Publix Supermarket chain. To locate an ATM near you click here.